We’re delighted to be partnering with the Night Time Industries Association, the voice for the sector working to increase awareness and influence the decisions of policymakers, ensuring that the night time economy continues to flourish.
Adapting to business needs
The past 12 months have seen many dramatic changes within our night time industry. With these changes, the need to diversify and adapt businesses, to accommodate safety whilst balancing efficiency and maintaining customer service has proved challenging. In line with this need, an increase in the provision of technical services and apps has flooded the marketplace, in an attempt to provide efficient and economical solutions to meet this demand.
The NTIA has been driven by this need to partner with organisations to provide flexible products and services for our businesses, which work on keeping customers and workers safe, whilst improving the efficiency of service delivery and of course, maintaining a great customer experience. No doubt, the challenges the night time industry faces will continue to evolve into the post pandemic new world and beyond.
A future with mobile service
Consumers have welcomed mobile order and pay solutions and their safety and efficiency has been appreciated by operators over the past 12 months in particular. And with 81% of Crave users saying they want to continue to use mobile ordering after the pandemic has receded, it’s clear that mobile service is here to stay.
Here at Crave, we’re on a mission to help hospitality businesses unlock the full potential of these innovations to assist their recovery through the end of the pandemic and growth into the future. The coming years will see the advent of intelligent mobile service, using data and human intelligence to provide even better, personalised service, seamlessly blending digital with human service, while providing operators with the tools to significantly increase sales and profits.
Born out of 10 years experience in digital ordering, ServeSafely delivers a simple and intuitive customer experience, with instant access via QR code. Combining its technology, service and know-how, we employ best practices to enhance the customer experience and drive profitability for bars, nightclubs, events venues, pubs, restaurants and theatres.
Working together to thrive
Our Partnership objectives are to create a platform and facilitate insightful discussion seeking to better understand how the pandemic has changed consumer and operator perspectives of the ordering and payment experience, examine the unprecedented opportunities these digital platforms present, explore how they can be tailored to the unmet needs and nuances of Night Time Economy operators and, together, consider how digital solutions could assist the sector to recover and thrive post pandemic.
Want to find out more about our mobile ordering solution and how we can support your business? Get in touch with our friendly team here.